We began by running an internal survey to investigate roles and relationships, and it clearly indicated that staff struggled to communicate effectively and felt left in the dark as to the company’s plans. To address this, we worked through a number of team exercises to help staff build more effective working relationships and together we developed a series of practical initiatives to support shared learning and development opportunities: Learning at Work Week encourages staff to leave their desks and work in collaboration while TalkTalk University allows employees to develop new skills through work and non-work related courses.
The ‘Nurturing Talent’ strategy now has both focus and methodology – staff feel more valued and supported and, with great opportunities to progress in the company, less likely to leave. And company culture has changed dramatically too, as a result of putting learning and development at the heart of the business.
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