Bringing eight discreet emergency services under one umbrella for the first time is not without its challenges and NoTosh was appointed to help Emergency Management Victoria (EMV) – the government body responsible for all emergency services across Melbourne – do just that.

EMV wanted to establish a strong working relationship across the new combined services group, creating a change management strategy that would work for everyone. Over a two-day workshop, we invited representatives from each service to take part in a number of challenging activities and, using mapping diagrams and playfigures, we modeled ideas by exploring individual roles, the purposes of each service and the challenges and opportunities afforded by the structural change. (The importance EMV’s work was richly illustrated by the number of live call outs and emergencies that occurred during the workshop!)

After two days, representatives and government officials were able to take an evolving strategy back to their colleagues, with a positive and shared understanding emerging across all the services as the structural change is implemented.

"The sessions with NoTosh were a very engaging and challenging couple of days. The workshops used the process of design thinking to discuss, define and develop our approaches to emergency risk. Most importantly, NoTosh helped us identify some of the challenges to effective risk management in the emergency sector and the steps we needed to take in order to get measurable outcomes for safer communities. From my perspective, I believe we achieved a significant step forwards, and that NoTosh ran one of the best sessions I have been to."

Lew Short, General Manager Risk, Consequence & Resilience, EMV
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